1. Clear Information
Clients should review the expert profile, category, listed qualification, fee, duration, consultation type, slot, and payment status before submitting a booking.
TalkCPT Legal
Consumer Rights
TalkCPT is committed to transparent marketplace information, fair complaint handling, and respect for rights available under applicable law.
Effective date: May 31, 2026
Nothing in TalkCPT policies is intended to remove consumer rights that cannot lawfully be excluded.
2. Fair Marketplace Processes
TalkCPT provides booking records, payment status, invoices, support channels, and a review process for cancellations, refunds, complaints, and reported conduct.
3. Expert Independence
Experts are independent service providers. TalkCPT reviews selected profile information but does not promise a specific professional outcome. Clients should assess whether an expert is suitable for their individual needs.
4. Complaints and Escalation
If you believe a payment, booking, profile, privacy, or service issue has not been handled correctly, submit a support request with the relevant booking ID, invoice, and evidence. TalkCPT will review the available platform records.
5. Applicable Rights
These policies operate alongside rights and remedies available under applicable consumer-protection and other laws. Where a mandatory legal right applies, that right will prevail over any inconsistent policy term.
Need clarification?
Use TalkCPT support for policy, booking, payment, or account questions.
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